Merchandise

Return Policy

All sales are final. No refunds or exchanges. 
- Exchanges are at the discretion of management.
- Items must be exchanged within 30 days of receipt.
- Exchanged items may be subject to a 20% restocking fee.
- All exchanged apparel must NOT be worn or washed and free of strong odors; all items must be in NEW condition & free from debris such as pet hair. .
- All returned items must accompany their original packing slip and/or order receipt.
- We do not offer exchanges or refunds for international orders.

- Please keep in mind that returns and exchanges are at the sole discretion of management. We will honor an exchange for the same item or any item that we carry that is of equal or lessor value ONLY, provided that stock is available. Unfortunately, we cannot exchange an item for one that is more expensive by simply charging you for the difference. 
- Customers needing to request an exchange may do so by emailing us at info@carlosnaranjomusic.com or through our contact page.